How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook →
On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay quit after the delusional owners of the Scottsdale restaurant Amy’s Baking Company proved to be beyond saving….
Terror tale of how not to manage your brand online. Shouting in all caps, swearing and abusing people on their Facebook page - and not knowing when to disengage. It’s a great tale for community and social media managers - stepping away from the keyboard can not only save your sanity, it can also save your brand.
Link reblogged from NextImpression with 1 note
NextImpression: 3 Ways to Build a Brand Around a Community | A Debrief of the GetSatisfaction Customer Success Summit →
Last week, at GetSatisfaction’s inaugural Customer Success Summit (May 2, 2013) in San Francisco, I received my regular reminder that I live in this tech bubble called the Bay Area. I was speaking with a gentleman about why I was attending and how I understood the importance of building…
A Year Away from the Internet - Must Read →
Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt:
“I’d read enough blog posts and magazine articles and books about how the internet makes us lonely, or stupid, or lonely and stupid, that I’d begun to believe them. I wanted to figure out what the internet was “doing to me,” so I could fight back. But the internet isn’t an individual pursuit, it’s something we do with each other. The internet is where people are.”
The Internet is where the people are. It’s inexorably linked to our culture, woven into our relationships and drizzled across our lives.
Quote reblogged from Oh, hello! with 2 notes
It will help you to build a stronger culture within your company, better relationships with your customers and staff, and ultimately a more successful business.
Richard Branson on Community Building to Grow your Business
Yes. Just yes. This is what community is all about.
(via loyalcx)
Photo reblogged from GIFs GIFs GIFs GIFs GIFs with 27,453 notes
(Via/FOLLOW The Absolute Best GIFs)
This image is everything that is right about the Internet.
Source: kany3shrugs
Community Burnout and more by Meighan O'Toole →
Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.
Link with 1 note
8 Businesses That Nail Social Media Brand Consistency →
Via Hubspot - a great case study of 8 different businesses with strong cross-social media brand presence. Includes Google, Target, Etsy and others.
Photo with 1 note
Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.
How to Tame Trolls: Vi Hart on Dealing with Negative Comments
I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, every day, for years.
- Vi Hart
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