On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay quit after the delusional owners of the Scottsdale restaurant Amy’s Baking Company proved to be beyond saving….
Terror tale of how not to manage your brand online. Shouting in all caps, swearing and abusing people on their Facebook page - and not knowing when to disengage. It’s a great tale for community and social media managers - stepping away from the keyboard can not only save your sanity, it can also save your brand.
Last week, at GetSatisfaction’s inaugural Customer Success Summit (May 2, 2013) in San Francisco, I received my regular reminder that I live in this tech bubble called the Bay Area. I was speaking with a gentleman about why I was attending and how I understood the importance of building…
Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt:
“I’d read enough blog posts and magazine articles and books about how the internet makes us lonely, or stupid, or lonely and stupid, that I’d begun to believe them. I wanted to figure out what the internet was “doing to me,” so I could fight back. But the internet isn’t an individual pursuit, it’s something we do with each other. The internet is where people are.”
The Internet is where the people are. It’s inexorably linked to our culture, woven into our relationships and drizzled across our lives.
How to Tame Trolls: Vi Hart on Dealing with Negative Comments
I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, every day, for years. - Vi Hart