How to Tame Trolls: Vi Hart on Dealing with Negative Comments
I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, every day, for years. - Vi Hart
Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising, but hey - they have a good product).
Employees are in desperate need of social media training: on everything from the nuts and bolts of tweeting and posting to how to leverage social media for business strategy. And, more often than not, resistance still comes from the top—senior executives who think Twitter is just a distraction for sharing snapshots of lunch, not a tool for courting clients and building the customer base.
Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social footprint. These folks are generally too busy or uninitiated in the ways of social media to get involved. What other critical aspect of your business does not have executive participation? Bingo.
Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on how to deal with trolls:
Trolls are nasty little things that live in the internet. Once upon a time, before I started working as a CM, I even was a troll myself. And oh how I enjoyed it!
This is a small guide about how to communicate with difficult users and how to work with them. A user like this may be a burden at the beginning, but if you’re working with and not against them, they will become important members of your community that give constructive feedback and suggestions.