11 4 / 2013

gifs-gifs-gifs-gifs-gifs:


(Via/FOLLOW The Absolute Best GIFs)


This image is everything that is right about the Internet.

gifs-gifs-gifs-gifs-gifs:

(Via/FOLLOW The Absolute Best GIFs)

This image is everything that is right about the Internet.

(Source: kany3shrugs)

10 4 / 2013

Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.

13 3 / 2013

Via Hubspot - a great case study of 8 different businesses with strong cross-social media brand presence. Includes Google, Target, Etsy and others.

12 3 / 2013

Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.

Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.

07 3 / 2013

How to Tame Trolls: Vi Hart on Dealing with Negative Comments

I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, every day, for years.
- Vi Hart

14 2 / 2013

zesyra:

… from a Game Master

is the title Jan Steurs gave the linkedin discussion about some thoughts of him.

Read that! After that come back and continue reading here ;)


I totally agree with him on the points he mentioned but I’d like to extend the thoughts a little.

Know the rules (and the…

12 2 / 2013

Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising, but hey - they have a good product).

Employees are in desperate need of social media training: on everything from the nuts and bolts of tweeting and posting to how to leverage social media for business strategy. And, more often than not, resistance still comes from the top—senior executives who think Twitter is just a distraction for sharing snapshots of lunch, not a tool for courting clients and building the customer base.

Srsly.

11 2 / 2013

"Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social footprint. These folks are generally too busy or uninitiated in the ways of social media to get involved. What other critical aspect of your business does not have executive participation? Bingo."

Lack of executive participation, one of the 10 Reasons your Social Marketing Initiative Will Fail, great tips from Fast Company.

28 1 / 2013

Howdy Community Manager loving peeps. Shout out to all of my Community Managers out there on our very special day of appreciation.

I’m celebrating the day by reading this great Community Management Playbook put together by Yammer. Great stuff in there!

28 1 / 2013

Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on how to deal with trolls:

Trolls are nasty little things that live in the internet. Once upon a time, before I started working as a CM, I even was a troll myself. And oh how I enjoyed it!

This is a small guide about how to communicate with difficult users and how to work with them. A user like this may be a burden at the beginning, but if you’re working with and not against them, they will become important members of your community that give constructive feedback and suggestions.