How to Tame Trolls: Vi Hart on Dealing with Negative Comments
I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, every day, for years.
- Vi Hart
Link reblogged from Zesyra with 1 note
Zesyra: What a CM can learn →
… from a Game Master
is the title Jan Steurs gave the linkedin discussion about some thoughts of him.
Read that! After that come back and continue reading here ;)
I totally agree with him on the points he mentioned but I’d like to extend the thoughts a little.Know the rules (and the…
Lessons Learned From HMV's Very Public Twitter Meltdown →
Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising, but hey - they have a good product).
Employees are in desperate need of social media training: on everything from the nuts and bolts of tweeting and posting to how to leverage social media for business strategy. And, more often than not, resistance still comes from the top—senior executives who think Twitter is just a distraction for sharing snapshots of lunch, not a tool for courting clients and building the customer base.
Srsly.
Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social footprint. These folks are generally too busy or uninitiated in the ways of social media to get involved. What other critical aspect of your business does not have executive participation? Bingo.
Source: Fast Company
Happy #cmad
Howdy Community Manager loving peeps. Shout out to all of my Community Managers out there on our very special day of appreciation.
I’m celebrating the day by reading this great Community Management Playbook put together by Yammer. Great stuff in there!
Link reblogged from Zesyra with 2 notes
Games are pink: Don't feed the trolls - enchant them! →
Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on how to deal with trolls:
Trolls are nasty little things that live in the internet. Once upon a time, before I started working as a CM, I even was a troll myself. And oh how I enjoyed it!This is a small guide about how to communicate with difficult users and how to work with them. A user like this may be a burden at the beginning, but if you’re working with and not against them, they will become important members of your community that give constructive feedback and suggestions.
Love it. In honor of Monday’s annual Community Manager Appreciation Day, the “Many Hats of a Community Manager” infographic.
Photo reblogged from What Should We Call Social Media with 26 notes
Seriously.
CATCHING UP ON COMMUNITY MANAGEMENT DUTIES AFTER THE HOLIDAYS/NEW YEAR.
Fabulous comic posted to The Oatmeal today titled “Some Thoughts and Musings about the Internet” includes this gem of a strip about comments on the Internet.
Battle Scars →
“It is easy to become trapped into a constant cycle of negativity as a community manager when you are listening and responding to the complaints and issues of the community.”
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